Over-The-Phone Interpreting (OPI) Services
Instant access to qualified interpreters whenever and wherever you need them.
- Get connected with a skilled interpreter instantly
- Reliable, secure, and easy-to-use interpreting service
- Cutting-edge platform with real-time analytics and robust reporting
Service Overview: How It Works
Multilingual Technologies delivers advanced Over-the-Phone Interpreting (OPI), instantly connecting your team with qualified interpreters in hundreds of languages. Accessible via phone, tablet, or desktop, our platform supports on-demand and scheduled sessions for seamless multilingual communication. The convenience of OPI ensures you’re always ready to serve customers in any language.
Smart Interpreter Routing
- Quickly connect to the best interpreter for your request based on language, subject matter, and availability.
Mutli-Device Support
Customizable IVR Menus
- Easily set up language-specific call menus that guide callers to the right interpreter with speed and accuracy.
Real-Time Analytics
- Monitor interpreting usage by team or department with exportable reports that help you manage resources and make informed decisions.
Industries Ideal For Over-The-Phone Interpreting
Over-the-phone interpreting (OPI) plays a critical role in industries where real-time verbal communication is essential. As customer bases and workforces grow increasingly diverse, OPI offers a practical, scalable solution for organizations committed to serving every voice clearly and professionally. Below are some of the sectors we support where OPI delivers the greatest impact.
Healthcare
Support safe, accurate communication during medical appointments, intake, discharge, and follow-up care with over-the-phone interpreting.
Education
Facilitate parent engagement, school communication, and student support services with on-demand or scheduled phone interpretation.
Court and Legal
Work with interpreters trained in legal terminology and procedure to ensure due process, compliance, and courtroom clarity.
Government
Provide equitable access to public services, from social work to city council, through scalable, cost-effective phone interpretation.
Non-Profit / NGO
Extend your organization’s impact with budget-friendly interpreting solutions for community services, advocacy, and casework.
Business
Meet the multilingual needs of customers and teams with customizable call flows and department-level usage tracking.
How We Redefine Language Services
Our platform blends advanced technology and trusted language experts to deliver reliable, high-quality interpreting services. Designed for ease of use and scale, it empowers organizations to break language barriers, and we’re here to support every step of the journey.
Exceptional Support, Built for Impact
92% of our clients report that our customer service goes beyond expectations, thanks to our dedicated and experienced language access team.
Cost-Efficient Without Cutting Corners
Organizations that move to our integrated language access platform reduce interpreting costs by up to 25% without sacrificing interpreter quality or availability.
Technology
That Works the Way You Do
New clients consistently choose our language access platform for its ease of use, with an intuitive design that fits into real-world workflows across industries.
Simplify With Our On-Demand OPI Integrations
Our platform integrates seamlessly with the tools your teams already use, including Zoom, Microsoft Teams, Webex, and Cisco, for smooth delivery of video and phone interpreting. We also support Stripe and QuickBooks for simplified billing and operations.
We'd Love To Hear From You
contact us
Find us Here
- 4633 Old Ironsides Dr #230
- Santa Clara, CA 95054
Operational Hours
- Mon- Fri: 9am- 6pm
- Saturday - Sunday: Closed